CROWDSTRIKE, the firm that released a software update responsible for today’s global IT systems failures, has tendered an apology for the glitch.

But the challenge is not immediately over, as the company said it was working on it and could take a while to resolve.

CrowdStrike’s CEO, George Kurtz, in a statement, stated that it was neither a security incident nor a cyberattack.

“CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts. Mac and Linux hosts are not impacted. This is not a security incident or cyberattack. The issue has been identified, isolated and a fix has been deployed,” he said.

While apologising, he noted that the issue was caused by a single faulty content update.

“We’re deeply sorry, the global issues were caused by a single faulty content update. That update had a software bug in it and caused an issue with the Microsoft operating system,” he says. We identified this very quickly and remediated the issue,” he added.

CrowdStrikecyber is a security firm helping the world’s biggest companies to prevent hackers or breaches on the internet.

In the early hours of Friday, July 19, IT failures caused major upsets to banking, airlines, broadcasting and other businesses’ operations.

Airline operations were ceased in nations including Singapore, the United States and Australia, among others affected by the outage.

The interruption also affected media houses including, Sky News Britain, Australia Broadcasting Corporation (ABC), and South African banks, among other big businesses in several countries.

Responding to the challenge, a leading information technology, the ‘issue’ was under investigation, adding that some services had recovered, but users should expect “service degradation.”