THE Joint Admissions and Matriculation Board (JAMB) has asked candidates who missed their rescheduled 2025 Unified Tertiary Matriculation Examination (UTME) and have genuine reasons to submit a formal complaint via its support platform.
The examination body issued the directive via its official X handle on Friday, May 16.
JAMB directed affected candidates to raise a ticket on its official support site.
It said that while explaining their reasons for missing the scheduled examination, candidates should indicate a preferred location to retake the exam.
“Did you miss your scheduled examination for a genuine reason? Kindly raise a ticket to that effect on http://support.jamb.gov.ng, stating why you missed the session and where you’d prefer to rewrite the exam,” JAMB stated.
In a related post on Friday, the JAMB unveiled a Candidate Counselling Emergency Support Centre (CCESC) to assist candidates with urgent complaints and queries.
The CCESC is designed to complement its existing ticketing platform to address candidate complaints.
“In addition to our usual and preferred ticketing platform for candidate support, JAMB has now opened a Candidate Counseling Emergency Support Centre (CCESC),” JAMB said.
The examination body urged that members of the public, particularly candidates with genuine concerns, could reach out to its officials.
It reiterated that its digital ticketing platform remains the primary and most effective means of communication with the Board.
“Please note that the ticketing platform is still the primary and most effective method for communicating with the Board as it is fast and easy to use and also guarantees a quick reply,” the statement added.
The ICIR reported that JAMB rescheduled the 2025 UTME for candidates after admitting to having suffered an examination glitch.
The rescheduled examination was to take place on Friday, May 16, Saturday, May 17, and Sunday, May 18, at designated centres across Lagos and the South East.
At a press briefing on Wednesday, May 14, over the matter, the JAMB Registrar, Ishaq Oloyede, said the decision was reached after identifying significant errors in the initial exam process.
He revealed the affected centres to include 65 in Lagos and 92 in the Owerri zone, comprising five states of the South East.
Oloyede then assured that candidates whose timetables clash with other commitments would be accommodated accordingly.
about this jamb stuff , i did not like the way they did it, am sorry for just saying this right now ,because those that got the same mark as me was also reschedule and those that get more than me was also reschedule ,right now am not happy with that decision at all. because i also did my jamb at Ikorodu and i also have error while doing it with the computer and when they said we should report truth website i also did so and still yet i was not reschedule.it was alot of pain over here hearing that those that where reschedule later has a great mark . am not happy at all and what can make me happy right now is they should give me the chance to be reschedule this time pls